This policy explains how cancellations and refunds work for services provided by Threefold Socials – F.Z.C, a free zone company licensed by the Ajman Free Zone Authority under licence no. 52796, with its registered address at Ajman Free Zone C1 Building, B.C. 1302464, Ajman, United Arab Emirates (“Threefold Socials”, “we”, “us”). It forms part of our Terms of service.

1. Cancelling a retainer

You can cancel your retainer at any time by giving us 30 days' written notice by email or WhatsApp. Services continue, and are payable, until the end of the notice period. If your proposal includes a minimum initial term, cancellation takes effect at the end of that term or the notice period, whichever is later.

2. Refunds before work starts

If you cancel after paying a month's invoice but before any work for that month has begun (no strategy work, shoot planning, filming or ad setup), you will receive a full refund of that month's fee.

3. Refunds after work starts

Once work for a month has begun, that month's fee is non-refundable, because crew, equipment and production time are booked in advance. If we have not delivered part of the agreed scope for a paid month and cannot deliver it within the following month, we will refund the undelivered portion on a pro-rata basis.

4. Our cancellations

If we cancel a retainer for reasons other than your breach of our terms, we will refund any fees paid for services not yet delivered.

5. Advertising spend and third-party costs

Ad spend paid to platforms, and approved third-party costs such as location fees, talent, travel or media placements, are not refundable by us once committed.

6. How refunds are paid

Approved refunds are issued within 14 working days by bank transfer to the account the payment came from. Transfers may take a few additional days to arrive depending on your bank.

7. How to request a refund

Email zandermertz11@gmail.com with your brand name, the invoice number and the reason. We confirm receipt within two working days.